91% success rate
100% customer satisfaction
100% commitment from us

Education

Mediator Skills Training

Follow the course 'Mediator Skills Training' here at Result Mediation.
Accredited by the MfNLargest mediation office in NLRated with a 9.2More than 2,000 professionals trained since 1995

Mediator Skills Training

Mediation as a method to prevent and resolve conflicts is rapidly gaining ground. Result Mediation is the largest mediation provider in the Netherlands. Our Mediator Skills Training, accredited by the MfN, is an excellent course that integrates our knowledge and practical experience.

About the Mediator Skills Training

A successful mediator needs a specific set of skills. The best way to develop these skills is by following a high-intensity, total immersion training program. Thanks to our compact training format, you will in a relatively short period of time achieve a deep understanding of what mediation is about. Our mediators and trainers Felix Merks, Elsbeth Snieders and Dominique Maas bring a wealth of experience to the training. You will spend two sessions, each session consisting of 3 days, with them, working on your basic attitude as a mediator and developing your mediation skills.

You will go into all aspects of mediation. You will practice the role of mediator. You will experience what it is like to be the mediator and how mediation affects the litigating parties. You will learn to focus on desired positive outcomes, rather than grievances, and you will help people to discern opinions from interests, so as to move towards a discussion about what is really at stake. You will also learn about yourself, your own attitude in a conflict, your strengths and your pitfalls as a mediator.

  • Accredited by the MfN
  • Largest mediation provider in the Netherlands
  • Trainers with a wealth of experience
  • More than 2000 professionals trained since 1995

Enroll now

And get 10% discount
If you register before January 27 you will receive a 10% discount.
Customer stories

This training was on my bucket list. Deprogramming. And then reprogramming. I am super happy that I went.

I thought this was a top training.

The three trainers each had a different approach, clearly complementary and an excellent combination.

The compact format works really well. I soaked it all up like a sponge.

Confronting and highly beneficial, working with three trainers who complemented each other. Practice and more practice is the best for maximum learning.  My allergy for soft skills did not play up.

Really cool. Good stuff. Went in-depth. I have really grown. This is working.

Intense and inspiring. Everything all comes together in the end.

Great to see how much can be achieved in a safe learning environment. I was pleasantly surprised. Learned loads. Had lots of laughs too.

Training days 2020
Day 1, 11 March 2020 09:15 - 21:00
Day 2, 12 March 2020 08:30 - 21:00
Day 3, 13 March 2020 08:30 - 16:00
Day 4, 16 March 2020 09:00 - 21:00
Day 5, 17 March 2020 09:00 - 21:00
Day 6, 18 March 2020 08:30 - 16:00
Day 7, 23 March 2020 09:30 - 17:30

Your trainers

Your trainers are Felix Merks, Elsbeth Snieders and Dominique Maas, each with extensive knowledge and experience in the mediation profession.

Elsbeth Snieders
Business mediators, Employment mediators, Mediator in International Organisations, Trainer
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Dominique Maas
Business mediators, Employment mediators, Mediator in International Organisations
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Felix Merks
Business mediators, Employment mediators, Mediator in International Organisations, Partner, Trainer
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Timetable for the lesson blocks

Module I (3 days, on site with hotel accommodation)

Mediation is the continuation of negotiations by two parties, under the auspices of a third party, the mediator. A lot of what is needed in negotiation is also important in mediation. Mediation boils down to an assisted negotiation. This is why, in the first module, we focus on aspects of negotiation which are essential for a mediator. This module deals with the Harvard Negotiation Method, conflict theories and how they apply in negotiations and mediations, communication, creativity, power, influence, basic attitude and its effects, in relation to personal integrity.

We explain the theory in broad brushstrokes. Participants get ample time to discover the essence of the theory for themselves in practical simulations and to experiment with it. We use specific exercises and role games, which are then evaluated, with the help of video footage.

Module II (3 days, on site with hotel accommodation)

In this module, we turn our attention entirely to the mediation process. All stages of the mediation process are examined, using six different case studies. As we move through the learning material, we talk extensively about structure, basic attitude and social skills that are required. You will get intense and extensive practice in your role as mediator. In addition, we deal with issues such as registration, continuing education activities, ethics and the institutional aspects of mediation.

Legal day (1 day)

During this part of the training, we go into the legal aspects of mediation in depth. We talk about the mediation agreement, the rules and regulations of the Netherlands Federation of Mediators, the settlement agreement, the code of conduct for the mediator and any other relevant legal matters. The goal of this day is to teach you how to naturally embed legal aspects into the mediation process.

Interested in this course?

Register today to assure yourself of a seat.

Training information

Group sizes vary between 10 and 15 participants. The first session is delivered by two trainers. The second one involves one trainer per every five participants. This allows for maximum coaching and individual feedback.

The training is designed for professionals who wish to become mediators or who are looking to acquire negotiation and mediation skills. Participants come from all walks of like, working in the private sector, business services, government, health, politics and public administration. They include senior executives, managers, HR managers, confidential advisors, complaints officers, mayors, aldermen, lawyers, tax specialists, notaries, judges, organizational consultants, company lawyers, process and project managers.

Participants have given us a 9 out of 10 rating for our Mediator Skills Training. Since 1995, over 2,000 professionals have successfully accomplished the Mediator Skills Training.

  • Maximum coaching and individual feedback.
  • Intense and extensive practices in your role as mediator
  • Fully organized training days including overnight stays and dinners

For whom?

The training is designed for professionals who wish to become mediators or who are looking to acquire negotiation and mediation skills. Participants come from all walks of like, working in the private sector, business services, government, health, politics and public administration.

They include senior executives, managers, HR managers, confidential advisors, complaints officers, mayors, aldermen, lawyers, tax specialists, notaries, judges, organizational consultants, company lawyers, process and project managers.

Entry requirements for MfN register

The MfN Register (Mediation Federation of the Netherlands, formerly the NMI) enjoys legal authority and wide market recognition in the Netherlands. It records and certifies professionally qualified mediators. If you want to register as an MfN practitioner, the following sequence of requirements applies:

  • You have completed the Basic Mediator Training (6 days, plus one day of legal training)
  • You have successfully taken the theory exam
  • You have passed the assessment
  • You have applied for a background audit and can produce a letter of good conduct

Two years

Once you have completed the Basic Mediation Training, you have two years to prepare for the theory exam and the assessment, apply for your letter of good conduct and register with the Quality Foundation for Mediators (Stichting Kwaliteit Mediators, SKM), responsible for maintenance and updating the MfN Register.

Theory Exam and Assessment

The theory exam and the assessment are both administered by Testing and Assessment Center Intop. Skills are assessed in a live role play simulation or through video.
Either way, the candidate must demonstrate the same level of performance. Performance is evaluated using the scoring method developed by dr. H.C.M. Prein and two other assessors. For more information on the exam and assessment, please go to the Intop website.

Education overview

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