Group sizes vary between 10 and 15 participants. The first session is delivered by two trainers. The second one involves one trainer per every five participants. This allows for maximum coaching and individual feedback.
The training is designed for professionals who wish to become mediators or who are looking to acquire negotiation and mediation skills. Participants come from all walks of like, working in the private sector, business services, government, health, politics and public administration. They include senior executives, managers, HR managers, confidential advisors, complaints officers, mayors, aldermen, lawyers, tax specialists, notaries, judges, organizational consultants, company lawyers, process and project managers.
Participants have given us a 9 out of 10 rating for our Mediator Skills Training. Since 1995, over 2,000 professionals have successfully accomplished the Mediator Skills Training.
Maximum coaching and individual feedback.
Intense and extensive practices in your role as mediator
Fully organized training days including overnight stays and dinners
Module I (3 days, on site with hotel accommodation)
Mediation is the continuation of negotiations by two parties, under the auspices of a third party, the mediator. A lot of what is needed in negotiation is also important in mediation. Mediation boils down to an assisted negotiation. This is why, in the first module, we focus on aspects of negotiation which are essential for a mediator. This module deals with the Harvard Negotiation Method, conflict theories and how they apply in negotiations and mediations, communication, creativity, power, influence, basic attitude and its effects, in relation to personal integrity. We explain the theory in broad brushstrokes. Participants get ample time to discover the essence of the theory for themselves in practical simulations and to experiment with it. We use specific exercises and role games, which are then evaluated, with the help of video footage.
Module II (3 days, on site with hotel accommodation)
In this module, we turn our attention entirely to the mediation process. All stages of the mediation process are examined, using six different case studies. As we move through the learning material, we talk extensively about structure, basic attitude and social skills that are required. You will get intense and extensive practice in your role as mediator. In addition, we deal with issues such as registration, continuing education activities, ethics and the institutional aspects of mediation.
During this part of the training, we go into the legal aspects of mediation in depth. We talk about the mediation agreement, the rules and regulations of the Netherlands Federation of Mediators, the settlement agreement, the code of conduct for the mediator and any other relevant legal matters. The goal of this day is to teach you how to naturally embed legal aspects into the mediation process.
Your trainers are Felix Merks, Elsbeth Snieders and Dominique Maas, each with extensive knowledge and experience in their mediation profession.
F.G.J.B. (Felix) Merks, LL.M.
Felix Merks is the founder and Director of Result Mediation, the largest mediation provider in the Netherlands with over 1200 cases per year. Felix is an experienced mediator, trainer and consultant in complex negotiations. He specializes in shareholder disputes and in conflicts between corporate companies and government.
As Board Member of the Netherlands Estate Mediation Association, he also focuses on resolving disputes within family-owned businesses. He is Master of Dispute Resolution (University of Amsterdam, cum laude) and has been educated as a trainer in negotiation strategy and skills at Harvard Law School. Before founding Result Mediation he held various commercial management positions with international companies.
D.G. (Dominique) Maas, MSc.
Dominique is an experienced trainer and mediator. She delivers the MfN Basic Mediation Training as well as in-company trainings in the field of conflict diagnosis, conflict skills and negotiation. In addition, she organizes company trainings and workshops geared towards enhancing a positive corporate climate. Dominique’s background is in Business Economics.
After completing her studies, she spent 20 years working in the financial services sector, in different international positions. She gained substantial experience, initially as a consultant, subsequently as team manager, in strategic, operational and financing issues, both in the public and in the private sector. She goes to the source of conflict, more often than not a misalignment of parties’ understanding and expectations. From her manager’s experience with conflicts between clients and among staff, Dominique has derived a natural intuition for how to bring parties together.
Since 2014, she has been focusing entirely on conflict management. Drawing on her knowledge and expertise, she mediates in business, employment and team conflicts. She is convinced that in her role as a mediator, besides being able to offer professional process monitoring, her added value lies in her professional experience. Dominique is also a certified trusted person in the field of offensive behavior and personal integrity.
E.D. (Elsbeth) Snieders, MSc.
Elsbeth is a senior mediator and trainer with an economic background. She studied Macroeconomics at Groningen University and started her career as a financial analyst with General Electric Company. After 4 years with General Electric, she moved to the Central Bank of the Netherlands, where she held different positions and was involved in a number of change management processes.
In 2007 she obtained her post-graduate qualification as Legal Mediator/Appropriate Dispute Resolution (ADR) specialist from the Amsterdam ADR Institute, and from there starting working as a mediator. In 2009, she registered with the Singapore Mediation Centre and became active there as a mediator, assessor and coach. She conducted regular mediations there for the Subordinate Court. In Singapore she also worked as a consultant with Pluris Value, a consultancy specialized in negotiation and change management.
Since 2013, Elsbeth has been working as a mediator en trainer in the Netherlands. Her key competency areas are business and employment disputes. Besides mediation, Elsbeth specializes in managing and preventing conflicts. She has shifted her focus increasingly towards conflict prevention and resolving team cooperation problems. She delivers the Mediator Skills Training as well as tailor-made training for companies and schools/centers of education.
Result Mediation believes that what we teach in this training is particularly pertinent in certain parts of the world where being able to deal constructively with conflict can actually save lives. That is why, through our giving program, we train a selected group of individuals in a post-conflict area on a pro bono-basis. In June 2018, Felix Merks and Elsbeth Snieders trained a group of politicians in Georgia.
Read more about Georgia
Yes, I want to become a mediator!
Start your first step this year to become a professional mediator.
You want hands-on experience and you are ready to work side by side with real mediators?
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You want to learn the profession from trainers with wide experience in all fields of mediation?
You are looking for a training that puts the trainee first?