After more then 18 years of experience in the field of workplace conflict resolution and successfully mediating more than 10.000 workplace conflicts one thing has become increasingly apparent to us: there is a large need for improving the conflict management skills of people in organizations.
Poorly managed conflict creates enormous costs in the form of wasted management time, higher turnover, lower productivity and sometimes lawsuits. When people are engaged in destructive conflict, they begin to pull back, stop sharing information, and take fewer risks. The result can be poorer-quality decision making, lowered morale and strained working relationships that can cause stress and sap employees’ energy to focus on being creative and productive.
It doesn’t go away by itself…
If you try to avoid conflict, it will not go away; it will just fester. If you do not systematically address the way in which your organization deals with conflict, the related costs will continue to rise.